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Before you contact us please make sure to check the FAQ below to see if we can quickly answer your question!


Mix

Yes, protein is good for children! Though you won't want to feed them multiple servings at a time, whey protein in moderation is great for helping kids hit the right amount of protein they need in a day.

Looking for healthy or fun options? Go check out our Instagram page @wake_up_waffles or blog!

Absolutely! Replacing the water with milk has no effect on the flavor but adds more protein and calcium.

Our mix does not have any added sugar but has a very small amount of saturated fat due to the butter powder used. This is not in all of our products!

Our allergens include dairy and almond flour. Our almond flour does not cross contaminate into the blending equipment for our original flavors but it is processed within the facility for our keto version. Our dairy products and almond flour do not cross contaminate into the Vegan blending equipment.

We clean all equipment thoroughly to prevent any contamination between each mix. Vegan blends have their own separate equipment for extra protection.  Each mix is processed on separate days to also help prevent cross-over.

Plant based protein items cook very differently than regular pancakes. They take longer to cook and will have a doughy texture. We recommended (on directions) to cook each side for 2 minutes for it to be fully done. It may need slightly longer if you are cooking at a lower temperature or have not added enough water. The mix should not be very thick and sticky but more like a regular thicker pancake batter consistency.

All of our products are gluten free! We are currently working on our certification. We do use non-GMO ingredients but are not certified by the non-GMO Project. Our products are not Kosher.

Yes! If you are a retail location or gym please check out our wholesale section for more information.

Yes! Check out our blog or Instagram for recipe ideas.

If your pancakes happen to be looking a little flat you may have added too much water. We have found that all measuring cups are slightly different which can effect the batter along with the amount of mixed used. For the most accurate pancakes it is best to weigh out the mix. It should be the same consistency as regular pancake mix! 

There are 6 servings in a bag. One serving is ½ C (not packed) or a 50g-55g measurement (depending on flavor). We suggest using a scale to measure out your perfect serving!

This completely depends on how YOU like to enjoy them! Typically the recommended water to mix amount will make about 2 waffles, 3 pancakes or 3 muffins. Adding more or less water for thinner or thicker pancakes can change the amount made.

Shipping

Unfortunately we can’t ship internationally, but we are working with UPS to figure out a way!

All shipping will be through UPS and the post office, technically Surepost. This means UPS picks it up and brings it to your local post office, from there USPS will deliver to you. We can except PO boxes. Once processed delivery takes between 2-7 business days depending on your location in relation to NY.

For faster shipping please find us through Amazon as a Prime Product!

Orders are processed within 2 business days, once processed shipping may take 2-7 business days depending on your location. *Business days include Monday-Friday and do not include holidays.

For faster shipping please find us through Amazon as a Prime Product!

If you have provided us with an incorrect address please email us immediately to fix it. We will not be responsible for replacing an order when provided with an incorrect address. If you are not receiving updates you may have provided the wrong email or they’re going to spam. Please email us so we can fix it!

Sometimes the post office likes to give us a hard time and say a package is delivered but they often don't deliver it until the next day. If this happens please wait until the following day to see if it arrives, if not shoot us an email!

If there is an issue with your delivery please email us within 3 days with the details! Please note that once your order is shipped we do not have control of the speed or what happens to the package while in the carriers possession.  We will do our best to handle the situation!


    OTHER QUESTIONS

    We do! All of our discounts and sales will be announced on our social media platforms and through our emails. Make sure to follow us on Instagram @wake_up_waffles or on Facebook, and subscribe to our email updates for the best offers!

    We don’t currently have an ambassador program set up but we will make sure to let everyone know once we do!

    We have unfortunately had to pause all of the pre-made waffles. Through our process we’ve faced some difficult decisions with scaling up. Our most recent; to make a switch with production or sell the company. In the best interest of our customers and business we have decided to switch to the mixes! They are now more affordable, include free shipping and we can expand to even more flavors. Though we are bummed about losing the convenience of the pre-mades, they won't be gone forever. We will work tirelessly to bring them back bigger, better, and without compromises.

    If you placed an order through amazon and have an issue please contact their customer service. We do not have control of orders through them and will not be able to look up any information.

    If the item is in the original sealed packaging you may be eligible to return your order. Please email us if there is a physical issue.


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